Terms of Service
Voqelle service, credit pricing, payments, refunds and acceptable use
Service and current availability
Voqelle provides AI text-to-image generation, generation history and downloads of existing images. The service is currently in a private beta: generation is limited to invited accounts, reference uploads and credit purchases are closed, and no paid subscription is offered. Public gallery images and policy pages can be viewed without signing in. This page does not enable a purchase or expand account access.
These terms govern use of Voqelle at https://voqelle.com. By using the service, you agree to these terms and the Acceptable Use Policy. Our Privacy Policy explains how we handle personal information. Contact customer support at wangypcherry@gmail.com.
Accounts and access
Provide accurate account details, keep your login secure and use only accounts you control. Access requires any account verification and invitation shown by the service. Do not share access to evade account restrictions, impersonate another user or attempt to bypass security, content checks or usage limits.
Pricing and billing
The following one-time credit packs are planned, not on sale during the current beta. Prices are in USD before applicable taxes. See the public pricing page for the same current offers and availability.
| Pack | Credits | Price USD before tax |
|---|---|---|
| Starter | 500 | $9.90 |
| Creator | 1,100 | $19.90 |
| Studio | 3,000 | $49.90 |
When purchases become available, each pack will be a single payment, with no subscription, billing cycle or automatic renewal. Applicable taxes and the final amount must be shown before payment confirmation. Purchased credits have no scheduled expiry. Gift or redemption credits follow the conditions stated when claimed; credits do not refresh daily.
Packs pay for generation on the purchasing account and include access to generation history and image downloads. Available models and resolutions depend on account access and the actual options shown by the service. Packs do not promise unlimited generation, a specific concurrency level, API access, permanent storage or exclusive/commercial rights in every output. Credits cannot be transferred, resold, traded or withdrawn as cash; eligible purchases are handled under the refund policy below. Free grants and redemption codes are not cash purchases.
Generation charges and credit returns
Before a submission, the generation page shows the selected model, settings and credit charge. Each submission currently generates one image. For example, 500 credits can fund 100 images at 5 credits per image; other models or settings have different rates. The server verifies the applicable charge before calling the generation service. Requests rejected before a debit, including insufficient access or balance and failed prompt checks, are not charged.
Internal retries of the same task do not create a second debit. Submitting again creates a new task and may create a new charge. Viewing history, enlarging or downloading an existing image does not use generation credits. Changes to future pricing do not rewrite an existing order's purchased credits or an existing task's debit.
If a charged task ultimately fails, its actual debit is returned once. A rejection before a debit does not create an extra credit grant. Closing a page or reaching a browser waiting timeout does not prove a task has failed: check its history status because processing may continue in the background. If a credit return is pending or fails, contact support with the task reference; it is not completed until the ledger confirms it.
The displayed balance is spendable credits, excluding expired or frozen amounts. Cumulative net usage means generation debits minus generation credit returns, not cash spent. Loading or failed balance requests mean the balance is unknown, not zero.
Cash refunds and cancellation
Cash refunds are separate from credits returned after failed generation. The standard policy intended when sales open is a request within 14 days of payment for an entirely net-unused one-time purchase batch. Credits spent on failed tasks must first be restored and reconciled to that batch. An account's overall balance alone does not establish that a particular purchase is unused. The beta currently has no purchase or cash-refund control enabled.
To request a refund or report a payment issue, email wangypcherry@gmail.com with the account email, order reference, payment date and reason. Include task references for generation issues. Do not send passwords, verification codes or full card details. Sending a request does not mean that it has been approved or that money has been refunded.
An eligible request accepted into our refund process may freeze the corresponding purchase batch while it is reviewed. An email by itself does not automatically create a freeze. Frozen credits retain their records and cannot fund generation; other unfrozen credits remain available. After a verified full cash refund, the refunded batch's credits are revoked once. Failed-generation credit returns and refunded cash must not both remain spendable for the same purchase. Refunds use the original verified amount paid, including applicable taxes, rather than today's pack price or the total account balance. Settlement time and payment route depend on the payment provider and bank.
Rejected, cancelled or failed refund requests require verification of the ticket and actual cash outcome before a hold can be released. Partly consumed batches, partial refunds, duplicate or unauthorised charges and other disputed orders require individual review; proportional automatic refunds are not promised. Dissatisfaction with a successfully generated image can be reported for review but does not automatically return credits or cash. Mandatory consumer rights are not limited by these standard conditions.
You may leave an unpaid checkout before completing payment. After payment, closing a page, leaving the service or closing an account does not automatically cancel the order or issue a refund; contact support under this policy. No subscription cancellation or renewal fee applies to these one-time packs.
Content rules and reporting
The Acceptable Use Policy is part of these terms. It prohibits sexual/NSFW content, violence and gore, hateful content, unsafe content involving children, deepfakes and impersonation, and copyright or trademark infringement. It explains prompt screening, reporting, account restrictions and appeals. Do not try to evade checks, and do not use or distribute prohibited output even if an automated check allowed the prompt.
Report problematic content, an infringing gallery item or a mistaken restriction to wangypcherry@gmail.com. Supply a page URL or task reference and a short explanation. We review reports and may reject requests, restrict access, suspend accounts or remove content from access following verification. A blocked prompt does not automatically zero an account's credits; payment disputes and balance adjustments require separate reconciliation under these terms.
Your content and rights
You retain rights you lawfully hold in material you submit. You grant Voqelle only the permissions needed to process your requests, generate and privately store results, provide history/downloads and handle safety or support investigations as described in our Privacy Policy. Generated tasks are private to the account unless a separate sharing feature is explicitly used; these terms do not make them public or grant unrestricted publication rights to us.
You must have the rights and consent needed for your inputs and intended use of outputs. AI outputs may be similar to other outputs, contain errors or involve third-party rights. We do not guarantee copyright protection, exclusivity, non-infringement or that every output is suitable for commercial use. Review images and obtain any permissions needed before publishing or using them.
Availability, restrictions and responsibility
The service is provided as available. AI results may contain errors in text, details or composition, and we do not guarantee continuous access, any particular result or permanent storage. Download and keep your own copies of images you need.
We may investigate abuse and restrict or suspend access for violations, security risks or legal obligations. Where appropriate, you may request review through the support email; urgent safety action may precede notice. Account restrictions do not automatically settle paid-credit or refund disputes. We do not exclude liability or remedies that applicable law does not allow us to exclude.
Updates and contact
We may update these terms and will publish the updated version and date on this page. Changes to future offers will be disclosed before purchase and will not retrospectively reduce an existing order's purchased credits. For questions, refunds, reports, appeals or account/data requests, use Contact or email wangypcherry@gmail.com.